Inside Sales Rep

Location CO-Bogota
Job ID
95797
Function
Sales
Position Level
II

Overview

Independently, or as part of a team, contacts existing and/or prospective customers by telephone. Observes and participates in identifying products and/or services that can benefit customer's needs. Responsible for selling relatively simple products or services to end user or channel partner accounts. Typically, smaller accounts, unless partnered with a more senior Account Manager or Channel Manager.

Responsibilities

  • Knowledge/Expertise
    • Technical Skills - Requires basic technical product knowledge
    • Knowledge of Zebra - Has solid understanding of Products/Services sold
    • Sales Skills - Understands Solution Selling concepts and overcomes customer objections; solid communication skills
    • Managerial Skills - Understands where to turn for answers
    • Business Acumen - Understands basics of customer needs and/or business and drivers of Zebra; presents product characteristics (features/benefits)
    • Market/customer Knowledge - Understands competitive strengths and weaknesses
  • Solution Complexity/Strategic Thinking
    • Nature of Problems Solved - Solves routine, simple problems (e.g., overcoming common objections)
    • Role in Addressing Problems - Understands and responds with answers to customer's technical questions
    • Complexity of Solutions - Typically low to medium complexity (e.g. routine feature/benefit analysis)
  • Freedom to Act
    • Level of Guidance - Makes decisions based on established practices/policies and within fairly well defined parameters; proceeds independently and proactively on relatively routine issues/problems
    • Takes Direction From - Supervisor and established practices and policies
  • Customer Interface
    • Role - Acts independently or as a team member
    • Level of Customer Contact - End users for small items; retail management or influencers on larger teams
    • Main Level of Interaction - Participates in the process or closer for smaller sales
    • Required Knowledge of Customer - Buying drivers and unique business challenges
  • Accountability
    • Business and Financial Impact - Responsible for individual revenue attainment with established prices and personal expenses
    • Relative Size and Scope - Relatively small individual quotas for the business overall
    • Types of Projects - Many small routine deals
    • Strategic Impact for Zebra - Low/short-term

Qualifications

  • Bachelors or equivalent experience
  • 0-2 years of applicable experience
  • Requires basic technical product knowledge
  • Understands Solution Selling concepts and overcomes customer objections; solid communication skills
  • Understands where to turn for answers

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