Customer Experience Specialist, II

Location AR-Buenos Aires
Job ID
Customer Service
Position Level


Oversees customer satisfaction for assigned accounts. Acts as primary contact for the client.


  • Ensures overall service and solution delivery to achieve quality customer outcomes
  • Manages the relationship with account and oversees customer satisfaction for assigned accounts
  • Acts as primary contact for the client and behaves professionally to support client retention/renewal
  • Participates in regular customer and partner meetings to review service plans and recommends improvement to services
  • Advises the client and introduces client to new offerings/upsells to assist client in solving business problems
  • Delivers cost reduction goals and demonstrates ownership of revenue goals aligned with Sales
  • Supports service delivery readiness on complex accounts which may include multi-national or global accounts or key customers
  • Interprets data provided by the customer to help drive effective business decisions
  • Ensures customer SLA's/KPIs and quality standards are met
  • Ensures territory/vertical readiness for new product and offer launches
  • Delivers service reference customer case studies to distinguish company services and solutions from competitors


  • Bachelor's degree in Engineering, Computing Sciences, Business or co-related areas 
  • Minimum of 5-7 years of experience
  • Fluent English, Native Spanish - Portuguese is a plus 
  • Good level in Microsoft business applications including: Word, Excel (reporting, anaysis and Power BI is a plus) and Outlook
  • Customer service values/orientation
  • Solid professional work behaviors: proactivity, good analytical skills, team work, accountability 
  • Strong communication skills: listening, providing clear and concise information, power of synthesis, presentation skills and storytelling, customer facing relationship  
  • Demonstrates an understanding of key financial factors
  • Previous experience in Services management positions, such as Services Sales representative, Customer Experience and Customer Sucess positons 

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share with Your Network

Need help finding the right job?

We can recommend jobs specifically for you! Click here to join our Zebra Talent Pool.