Business Process Analyst, Senior

Location MX-Mexico City
Job ID
95693
Function
Operations
Position Level
Senior/Supervisor

Overview

Business Process Analysts are responsible for the integrity of Zebra's internal business processes in the assigned business unit/area they are affiliated with. They ensure our business is run effectively, efficiently and in support of delivering against our commitments internally and externally to our customers, partners and regulatory bodies.

Responsibilities

  • Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma)
  • Works proactively to identify and suggest opportunities to improve process effectiveness and efficiency is assigned BU
  • Conducts root cause analysis of process failures
  • Captures current challenges, desired outcomes and recommendations
  • Documents agreements and owns drafting and revision of new/updated business processes in assigned business unit
  • Projects may span business units or require significant cross functional alignment or involvement. Understands upstream, downstream and work tools impacts to process change. Can recommend solutions to minimize impacts
  • May train incumbent employees in new process flow/requirements
  • Measures and reports on success of new/revised processes in the BU. Reporting may include presentations to mid to senior level audiences
  • Provides consultation on the use of re-engineering techniques to improve process performance and product/service quality
  • Performs cost and benefit analyses
  • May coach/mentor or oversee the work of less senior BPAs, acting as a resource and escalation point

Qualifications

  • Bachelor's degree
  • 5-8 years experience
  • Six Sigma Green Belt (strongly desired)
  • Demonstrated knowledge with functional processes in assigned BU. Preferred - some experience as an incumbent worker
  • Demonstrated working knowledge/experience using basic change management principals and approaches. Formal training preferred

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