Order Experience Representative, II

Location MX-Mexico City
Job ID
Customer Service
Position Level
Support II


The Order Administration team is responsible for the accurate entry of purchase order information from the sales team or directly from Zebra's customers into Zebra's OM system. They act as a subject matter experts on all matters related to the orders, responding to inquiries from management, Zebra's sales teams and the customer.


  • Enters new product order data into the system, ensuring data accuracy and process adherence. Assigned accounts may include complex contracts with variable billing arrangements or multi-contract consolidation requirements
  • May be assigned as primary contact/account representative for a key account/key customer
  • Meets or exceeds all departmental or individual metrics associated with performance against service level agreements
  • Provides price quotes on request
  • Ensures proper recording, tracking and filing of all assigned orders according to commitment dates
  • Responds to customer or internal inquiries regarding order status, invoices, etc.
  • Coordinates with other internal departments to drive issue resolution regarding order status, invoicing, shipping dates, product availability, discounts, quality issues, damaged or mis-shipped product, etc.
  • Engages management as required for assistance in addressing new or complex issues


  • High School or equivalent
  • 1-2 years experience
  • Strong data entry skills with attention to detail/quality
  • Strong process adherence
  • Fluent level of English (written and verbal) as well as local language as applicable
  • Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
  • Customer service values/orientation
  • Solid knowledge of Order Admin policies and processes
  • Solid professional work behaviors (attendance, teamwork, time management)
  • Strong communication skills (listening, providing clear and concise information, using proper language and grammar)
  • Intermediate problem-solving skills

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