• Manager Order Management,

    Location MX-TAM-Reynosa
    Job ID
    53795
    Function
    Operations
  • Overview

    The Order Administration team is responsible for the accurate entry of purchase order information from the sales team or directly from Zebra’s customers into Zebra’s OM system. They act as a subject matter experts on all matters related to the orders, responding to inquiries from management, Zebra’s sales teams and the customer.

    Responsibilities

    • Oversees the work of a moderately sized team of individuals executing order entry / administrative work – often through subordinate supervisors. Often responsible for an entire geographic regions execution. Selects, trains, coaches and manages the performance and development of the team.
    • Determines business priorities and strategic objectives for the region. Aligns individual performance goals to support achievement.
    • Drives execution against service level agreements and reports results to management as required
    • Acts as primary point of contact for internal and external audits on order administration. Owns the teams compliance against internal process / policy as well as external regulations
    • May retain responsibility for entering orders into the system and other individual contributor level work in tandem. Assigned accounts are likely to include complex contracts with variable billing arrangements or multi-contract consolidation requirements. Accounts may also include multi-site, multi-product arrangements, custom offerings, prorating or key customers.
    • May run routine meetings with key customers or internal stakeholders leveraging web based meeting technologies and using facilitation skills to effectively manage the meeting to successful outcomes
    • Leads or participates in process / service improvement through identification of opportunity areas, engagement of the team and leveraging external best practices. Personally responsible for driving adoption of new / updated technologies, work methods or tools in assigned territory.
    • Takes proactive action to stay informed about Zebra’s business and the customers’ needs. Educates the team to provide context and meaning to work.
    • Acts as escalation point to team in resolving complex issues or addressing difficult customer situations
    • May participate as a presenter in routine business updates or with the customer representing service contracts team and acting as SME

    Qualifications

    • Advanced degree  (or equivalent vocational qualification / experience)
    • 8-12 years’ experience including minimum 2 years as team lead /

      supervisor
    • Strong data entry skills with attention to detail / quality
    • Strong process adherence
    • Fluent level of English (written and verbal) as well as local language as applicable
    • Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
    • Customer service values / orientation
    • Expert knowledge of Order Admin policies and processes, including treatment of novel / unorthodox issues
    • Advanced knowledge of the region and / or product lines supported
    • Strong leadership skills coupled with a desire and ability for continuous learning / self-development
    • Intermediate level prioritization skills
    • Role model level professional work behaviors (attendance, teamwork, time management)
    • Strong communication skills (listening, providing clear and concise information, using proper language and grammar)
    • Intermediate problem solving skills
    • Intermediate presentation skills

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