• Contract Administration, I

    Location MX-DF-Mexico City
    Job ID
    Customer Support
  • Overview

    The Contract Administration team is responsible for the accurate entry of Zebra Service Contract information into Zebra’s system. They act as a subject matter experts on all matters related to the service contract, responding to inquiries from management, Zebra’s sales teams and the customer.


    • Learns and applies knowledge of Zebra’s systems, process and philosophies around management of Service Contracts
    • Enters new service contract data into the system, ensuring data accuracy and process adherence
    • Meets or exceeds all departmental or individual metrics associated with performance against service level agreements such as 3 Business Day turnaround time on contracts, responding to customers within 24 hours
    • Provides price quotes on service contracts on request
    • Ensures proper recording, tracking and filing of all assigned contracts
    • Responds to customer or internal inquiries regarding service contract entitlements, invoices and purchase orders
    • Escalates any new or complex problems to management for assistance
    • May coordinate with other internal departments regarding order status, invoicing, discounts, resolution of issues, etc.


    • High School or equivalent
    • Strong data entry skills with attention to detail / quality
    • Strong process adherence
    • Fluent level of English (written and verbal) as well as local language as applicable
    • Beginner level skills in Microsoft business applications including Word, Excel and Outlook
    • Customer service values / orientation
    • Solid professional work behaviors (attendance, teamwork, time management)
    • Strong communication skills (listening, providing clear and concise information, using proper language and grammar)

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