Operates telephone console to answer high-volume incoming calls and directs callers to appropriate personnel. As first point of contact to visitors, must project a professional image when routing calls and greeting guests.
Answer incoming telephone calls, determine purpose of callers, and forward calls to appropriate personnel or department. Place outgoing calls, as needed.
Answer questions about organization and provides callers with address, directions, and other general information.
Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel. Relay messages manually, via PA system and/or by electronic mail.
Monitor visitor access and issue guest passes, when required.
Record voicemail greetings and retrieve voicemail messages from the general mailbox.
Update the telephone extension directory.
Update and maintain several databases using Excel and Access software.
Support Office Services and/or Human Resources in routine clerical and administrative tasks that can be accomplished at the front desk.
Performs other duties as assigned
High school diploma or general education degree (G.E.D.)
1+ year experience in customer service or similar role
Highly dependable to maintain perfect attendance
Working knowledge of Microsoft Office Suite
Fluent in Spanish. Other languages such as English is an asset
Cheerful, poised manner and presentation, both in person and on telephone