• Channel Partner Support Rep, II

    Location MX-DF-Mexico City
    Job ID
    49377
    Function
    Marketing
  • Overview

    The primary purpose of the Channel Partner Support Representative II is to provide a centralized point of contact for all partners. The role provides daily support to sales CHAM’s and Sales Managers for all Partner Program tools and processes.  The position is responsible for handling all calls and inquiries and supports training and access for partners on program tools. This role manages outbound calls as needed for the Partner Program and also manages data and information accuracy for partner and distribution within the tools.

    Responsibilities

    • Provides call handling for all PIC inquiries and calls from CHAM’s & Partners
    • Implements POS/Inventory reporting
    • Provides information on partner compliance & governance
    • Works with partners to on- and off-boarding and understand the programs
    • Provides access to training/certification  programs
    • Administers Influencer and deal registration assignments
    • Performa data quality checks and takes corrective actions
    • Inputs and ensures accurate and timely Partner master data. Participates on global MDM Partner team
    • Daily interface to regional sales CHAM, external Distributors & partners for program support and inquiries. 
    • Works to resolve partner problems with tools and processes, escalates to appropriate experts and coordinates resolution for the partners
    • All NewCo program process, tools and training materials for revised program. Governance and change management plans.
    • Support of existing channel program with all operational aspects during 2015 transition
    • Provide recommendations for new integrated program related to new systems/platforms
    • Active participation in system testing
    • Reporting, management and delivery of ongoing program requirements
    • POS/Inventory process management & reporting

    Qualifications

    • Preferred Education:
      • BA/BS degree in relatable field or equivalent work experience
    • Preferred Work Experience (years):
      • 1-2 years of experience in customer support and administration
    • Key Skills and Competencies:
      • Team worker
      • Action-objective oriented
      • Customer focused
      • Results driven
      • Strong problem solving
      • Excellent time and task management
      • CRM/PRM knowledge
      • Excel/PowerPoint
      • Strong communications skills both spoken and written
      • Bilingual - at least 80% required 
      • Channel program administration
      • Awareness of regional and cultural differences
      • Strong interpersonal and communication (written and verbal skills)
      • Calm and confident telephone manner
      • Self-starter 
      • Self-motivated

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