Client Care Reynosa covers pre/post booking for North America and Canada and act as the central point of contact, liaison for Customers and Internal Cross functional departments. This will include but not be limited to Indirect Channels, order review and processing
Central point of contact with internal and external customers (included but not limited to) acct mgr, field offices, contracts, supply chain, legal, credit, billing, tax dept , channels, product managers, software group, customer product group, shipping, carriers, support center, spare parts, inside sales, finance, professional services, all pre and & post activities. This will include the timely notification of any product changes initiated by Zebra Technologies. Responsible of backlog review and validation including hold codes resolution, reprising of backlog. Expedite orders on an “as needed” basis with production. Coordinate the scheduling and shipping of products with those either manufactured or staged ensuring special shipping instructions are followed. Monitor request dates and resolving past due request dates with the customer and or account manager. Work with Supply Management to prioritize orders per customer requirements.