Works under close supervision to answer routine questions regarding company products and services. Responds to customers by following standard scripts and procedures.
- Answers initial customer calls and answers routine questions - Responds to customer concerns by following standard scripts and procedures - Directs callers to appropriate resources and personnel - Solves simple customer problems - Escalates complex questions to more senior representatives - Documents customer concerns and escalates concerns to appropriate channels in a timely manner
- High school diploma or equivalent vocational qualification. - Less than 1 year of experience - Demonstrates strong customer service and communication skills.