Customer Support Representative, I

Location MX-DF-Mexico City
Job ID
Customer Support


Works under close supervision to answer routine questions regarding company products and services. Responds to customers by following standard scripts and procedures.


- Answers initial customer calls and answers routine questions - Responds to customer concerns by following standard scripts and procedures - Directs callers to appropriate resources and personnel - Solves simple customer problems - Escalates complex questions to more senior representatives - Documents customer concerns and escalates concerns to appropriate channels in a timely manner


- High school diploma or equivalent vocational qualification. - Less than 1 year of experience - Demonstrates strong customer service and communication skills.

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