Essential Duties and Responsibilities:
- Consults with assigned distributors or channel partners to identify process improvement opportunities to support excellence in service quality, including increase to service revenues andimproving efficiencies of business process.
- Key resource to assigned distributors or channel partners on Zebra services.
- Work with Distributors / channel partners to consistently improve processes and maintain education about the changes to our systems, available services, processes, pricing and SKUs.
- Key escalation/contact point when distributors or channel partners identify issues.
- Works on action plans resulting from channel partner or distributor requests. Resolves in a timely fashion, communicates status updates to stakeholders as appropriate.
- Analyzes and updates internal pricing system with SKUs and Discount Codes as needed.
- May analyze and update contract entitlement system information to ensure accurate End of Service Life (EOSL) dates are represented to prevent rejected orders for beyond EOSL terms.
- May work with internal teams or vendors to ensure EDI transactions are processed in a timely fashion. Audits status of EDI transactions. Demonstrates ownership and accountability to resolve to partner or distributor satisfaction.
- Proactively checks end user site for accessibility. Takes action to resolve if site is down / unavailable to distributors or channel partners.
- Works with internal stakeholders to ensure the information available to distributors / channel partners through the end user site is accurate and valid.
- Measures, reports and helps drive performance against KPI’s for assigned channel partners or distributors.
- Contributes to managing accurate records of active / inactive distributors or channel partners.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of personnel so classified.