Services Specialist, II

MX-Mexico City
Job ID


This new hire will Contribute to managing the relationships between Zebra and our channel partners or distributors selling service contract renewals to Zebra devices as well as solutions



Essential Duties and Responsibilities:

  • Consults with assigned distributors or channel partners to identify process improvement opportunities to support excellence in service quality, including increase to service revenues andimproving efficiencies of business process.
  • Key resource to assigned distributors or channel partners on Zebra services.
  • Work with Distributors / channel partners to consistently improve processes and maintain education about the changes to our systems, available services, processes, pricing and SKUs.
  • Key escalation/contact point when distributors or channel partners identify issues.
  • Works on action plans resulting from channel partner or distributor requests. Resolves in a timely fashion, communicates status updates to stakeholders as appropriate.
  • Analyzes and updates internal pricing system with SKUs and Discount Codes as needed.
  • May analyze and update contract entitlement system information to ensure accurate End of Service Life (EOSL) dates are represented to prevent rejected orders for beyond EOSL terms.
  • May work with internal teams or vendors to ensure EDI transactions are processed in a timely fashion. Audits status of EDI transactions. Demonstrates ownership and accountability to resolve to partner or distributor satisfaction.
  • Proactively checks end user site for accessibility. Takes action to resolve if site is down / unavailable to distributors or channel partners.
  • Works with internal stakeholders to ensure the information available to distributors / channel partners through the end user site is accurate and valid.
  • Measures, reports and helps drive performance against KPI’s for assigned channel partners or distributors.
  • Contributes to managing accurate records of active / inactive distributors or channel partners.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of personnel so classified.


Job Requirements


Preferred Education: Bachelor's Degree required or equivalent experience.


Language skills needed: Must have spanish and english

Preferred Work Experience (years): Minimum of 2+ years of experience.

Key Skills and Competencies:

  • Understanding of service renewals business processes and tools.
  • Strong quantitative, analytical and statistical skills.
  • Able to cultivate strong collaborative working relationships and contacts within work group and throughout the company.
  • Working knowledge of Oracle and systems.
  • Understanding of service renewals business processes and tools.
  • Excellent interpersonal, communication and relationshipmanagement skills.
  • Able to work without close supervision
  • Proactive and easy going person

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