Works independently within established procedures to answer non-routine questions and concerns regarding company products and services. This role handles more complex products and services than lower levels.
- Answers customer calls and answers non-routine questions - Investigates complex customer issues - Determines appropriate solutions and responses - Documents customer concerns and escalates concerns to appropriate channels in a timely manner - Reviews customer requests - May act as a lead for junior level customer support representatives
- High school diploma or equivalent vocational qualification. - 2 - 4 years of related experience. - Demonstrates strong customer service and communication skills.