Order Administration, I

MX-Reynosa
Job ID
41001
Function
Customer Support

Overview

The Order Administration team is responsible for the accurate entry of purchase order information from the sales team or directly from Zebra’s customers into Zebra’s OM system. They act as a subject matter experts on all matters related to the orders, responding to inquiries from management, Zebra’s sales teams and the customer

Responsibilities

  • Learns and applies knowledge of Zebra’s systems, processes and philosophies around management of product orders / customer service
  • Enters new order data into the system, ensuring data accuracy and process adherence
  • Meets or exceeds all departmental or individual metrics associated with performance against service level agreements
  • Provides price quotes on request
  • Ensures proper recording, tracking and filing of all assigned orders according to commitment dates
  • Responds to customer or internal inquiries regarding order status, invoices, etc.
  • Escalates any new or complex problems to management for assistance
  • Coordinates with other internal departments to drive issue resolution regarding order status, invoicing, shipping dates, product availability, discounts, quality issues, damaged or mis-shipped product, etc

Qualifications

  • High School or equivalent
  • Strong data entry skills with attention to detail / quality
  • Strong process adherence
  • Fluent level of English (written and verbal) as well as local language as applicable
  • Beginner level skills in Microsoft business applications including Word, Excel and Outlook
  • Customer service values / orientation
  • Solid professional work behaviors (attendance, teamwork, time management)
  • Strong communication skills (listening, providing clear and concise information, using proper language and grammar

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