Contract Administration I

MX-Colonia Granjas Mexico
Job ID
37819
Function
Customer Support

Overview

The Contract Administration team is responsible for the accurate entry of Zebra Service Contract information into Zebra’s system. They act as a subject matter experts on all matters related to the service contract, responding to inquiries from management, Zebra’s sales teams and the customer.

Responsibilities

  • Learns and applies knowledge of Zebra’s systems, process and philosophies around management of Service Contracts
  • Enters new service contract data into the system, ensuring data accuracy and process adherence
  • Meets or exceeds all departmental or individual metrics associated with performance against service level agreements such as 3 Business Day turnaround time on contracts, responding to customers within 24 hours
  • Provides price quotes on service contracts on request
  • Ensures proper recording, tracking and filing of all assigned contracts
  • Responds to customer or internal inquiries regarding service contract entitlements, invoices and purchase orders
  • Escalates any new or complex problems to management for assistance
  • May coordinate with other internal departments regarding order status, invoicing, discounts, resolution of issues, etc.

Qualifications

  • High School or equivalent
  • Strong data entry skills with attention to detail / quality
  • Strong process adherence
  • Fluent level of English (written and verbal) as well as local language as applicable
  • Beginner level skills in Microsoft business applications including Word, Excel and Outlook
  • Customer service values / orientation
  • Solid professional work behaviors (attendance, teamwork, time management)
  • Strong communication skills (listening, providing clear and concise information, using proper language and grammar)

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