Sales Operations Analyst, Senior

MX-Mexico City
Job ID
Sales Operations


The Sales Operations Senior Business Analyst will work closely with the Sales Operations Director and Sales Management Team to support sales planning & analysis. In this role, the team will look to the Business Analyst to help establish/streamline policies and procedures throughout the department, and support best practices in sales forecasting. This will include performing analytics, tracking and creating metrics to in order to analyze current sales strategies and operations within the company. In addition, this will also consist of reporting, and communications. His or her responsibilities would include data analysis, reporting, market research, competitive analysis, planning, and sales process optimization. The person in this role must be able to create reports detailing their findings, and will be required to make presentations to various departments within the company as well. When issues or concerns are found during the analyses process, the senior sales operations analyst has to have the ability to offer ideas as on how these problems can be resolved effectively and efficiently.

  • The person in this role must also be self-motivated/self-led and assume ownership of these processes. In addition, as a team member, providing direction and mentoring to others. This role involves the application of advanced technical/business skills with excellent written, verbal, interpersonal, and analytical communication skills. He or she must also be organized, detail oriented and have good time management skills. This role also requires the ability to work effectively under time critical deadlines.

Ideal candidates for this role will have Business Analysis experience, excellent communication skills, and the ability to work in a dynamic, fast-paced environment. This position will also up-level the organization’s capabilities on business visibility, intelligence, and drive of the global competitive-related sales initiatives and programs.


  • Track and analyze key metrics – pipeline growth and quota attainment.
  • Collect, consolidate and generate weekly sales forecasts (month and quarter focus) and roll up each of these  
  • Weekly reports of the numbers to Sales Management.
  • Compile key pieces of information related to performance against sales objectives to be reviewed by management team
  • Manage and report approved plans to Finance for processing.
  • Proactively analyzes win-loss data and reports on key findings to sales leadership.
  • Develop presentations that analyze sales and marketing activities and achievements from or similar SFA applications.
  • Reporting and analysis for the Sales and Marketing departments, including: executive reporting of sales and marketing results, key metrics and KPIs, campaign tracking and analysis, and ad hoc strategic analysis.
  • Implements and manages reports and dashboards in ensuring sales reps and leaders have access to key data required to successfully manage the business.
  • Monitors the accuracy and efficient distribution of sales reports and external intelligence essential to the sales organization. Recommends revisions to existing reports, or assists in the development of new reporting tools as needed.
  • Define and track Key Performance Indicators associated to sales competitiveness.
  • Present and drive solutions associated to process improvements, reporting and analytics associated to sales competitiveness.
  • Ensure alignment across Zebra’s sales operations, sales management, channel operations, finance and accounting teams, vendors and partners to ensure capabilities and performance standards align with business objectives and strategies.
  • Provide advice on best practices to the respective teams and drive continuous improvement.
  • Strongly drives Zebra’s culture on a virtual management environment.


    • Bachelor’s degree or equivalent related experience.
    • 5-7 years of related experience required.
    • Strong quantitative and qualitative analytical abilities.
    • Excellent interpersonal, presentation and communication (oral and written) skills.
    • Leadership skills & Business Acumen.
    • Experience in Sales Operations is a plus, design of GTM (sales coverage), Sales Management frameworks / forecasting, Sales Reporting / Business Intelligence.
    • Ability to perform administrative functions is a plus.
    • Excellent systems skills including Excel & PowerPoint are required.
    • Understanding of Channel/Post Sales (POS) reporting processes.
    • Experience in Finance / Accounting / Audit is a plus.
    • Strong Project Management skills, execution discipline and attention to details.
    • Ability to interact with senior leadership, develop value-based relationships with the field and 3rd party vendors and work in coordination with multiple organizations in a team environment. 
    • Ability to manage and drive execution with virtual/global teams.
    • Self-motivated with an excellent capacity to seek continuous learning through contacting his/her peers across boundaries. 
    • Strong organizational skills with ability to multi-task, and prioritize when required. 
    • Ability to keep up with constant changes to products, policies, procedures, and people. 
    • Ability to work independently and demonstrate sound judgment under pressure. 
    • Good conflict resolution skills in high demanding sales environment. 
    • Strong alignment to Zebra’s values.

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