Customer Support Representative, II

MX-Colonia Granjas Mexico
Job ID
37672
Function
Customer Support

Overview

Works under close supervision to answer routine questions regarding company products and services. Responds to customers by following standard scripts and procedures.

Responsibilities

- Answers initial customer calls and answers routine questions

- Responds to customer concerns by following standard scripts and procedures

- Directs callers to appropriate resources and personnel

- Solves simple customer problems

- Escalates complex questions to more senior representatives

- Documents customer concerns and escalates concerns to appropriate channels in a timely manner

Qualifications

- High school diploma or equivalent vocational qualification.

- Less than 1 year of experience

- Demonstrates strong customer service and communication skills.

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