Technical Customer Support, I

MX-Colonia Granjas Mexico
Job ID
37671
Function
Customer Support

Overview

Zebra Technologies is a global leader within the High-Technology arena.  With the most recognized brand in the asset visibility, automatic identification and enterprise mobility  industry and with the most complete product line, Zebra is dedicated to transforming our clients’ business through innovative products, reliable services and – most importantly – our committed employees.  Our solutions are used to improve business processes, increase productivity, improve quality, lower costs and strengthen security.  To find out more, please check out our corporate website.

We are looking for exceptional executives to join our newly formed Technical Support Department.

Responsibilities

 

  • You will gain a high degree of technical competence and expertise on the scanning, wireless networking and mobile computing families of products (in the area of design, functionality, technical specifications)
  • Resolves problems with customers via telephone, email or chat sessions using basic technical product knowledge and interpersonal skills; under defined quality standards.
  • Fully documents customer interactions in real-time.
  • Works on a limited variety of problems of limited scope using defined procedures and practices.
  • Escalate cases to Level 2 support representatives by fielding questions and providing technical information on support issues, product compatibility, and customer configurations.
  • Familiarizes self with new technologies, products and platforms.
  • Providing technical training (Shadowing) for newcomers
  • Achieve great result by sustainable self-development of Technical skills, new products and producing training documents for other team members.
  • Process any special requests

Qualifications

We require:

  • High School degree or equivalent. Incomplete bachelor's degree.
  • Intermediate computer skills.
  • Ability to articulate technical issues in simple to understand terms to both management and customers.
  • Demonstrates strong customer service and communication skills.
  • Interest in Technology and willingness to learn and develop new skills
  • Advanced English Level
  • Goal-oriented personality
  • Strong communication skills We will appreciate: - Previous experience in Support Center / Helpdesk environment - Networking and/or Wireless infrastructure skills - Knowledge of mobile computing technologies and operating systems - Knowledge of remote tools

 

We offer:

  • Continuous training and development (courses in IT, networking, management etc.)
  • Competitive salary  
  • Life & medical Insurance
  • Possibility to grow and develop 
  • Teambuilding and social activities 
  • A dynamic and multicultural working environment and many others...

 

Working location is Mexico City, Del. Iztacalco. If you're interested in the position, please send us your CV in English. 

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