Zebra helps enterprises become as smart and connected as the world we live in. Our approximately 6,500 employees in 40+ countries support visionary solutions including hardware, software and services – giving organizations the competitive edge they need to simplify operations, know more about their businesses and customers, and empower their mobile workers to succeed in today’s data-centric world.
General responsibility is to supervise team of Customer Service Representatives (CSR) and their daily tasks. To manage issues escalated from CSR’s and Lead CSRs ( maintain an accurate on-line record of all issues, provide a single point of contact and escalation for problems, confer with other specialists, departments or management as necessary to resolve issues. Another Supervisor's responsibility is to develop team performance by coaching, encouraging, monitoring and identifying areas for improvement within the team and ensure all SLA’s are met. Team management and duties connected to direct reports responsibilities.
Working location is Mexico City, Del. Iztacalco. If you're interested in the position, please send us your CV in English.